FAQ's
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards, PayPal, and bank transfer (via PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
HOW DOES SHIPPING WORK?
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee. Because we ship directly from our partners in these countries, your item may take 6-20 days to arrive. Please do not panic if it does not show up immediately, it's on its way :)
We offer international shipping options too - no matter where you are, you can buy from us! For more information on shipping check out our shipping & delivery page.
WHAT IF I NEED SOMETHING? No worries! Contact us and we'll guide you through the process to send the item back.
CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.
(Shipping Times)
USA: 7-12 Business Days
Worldwide: 7-18 Business Days
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
All shipping times exclude clearance/customs delays.
In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us if that is the case so we can further assist you :)